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SHIPMENT CONDITIONS
The shipment of the goods, by express carrier, will
be fulfilled within 2-3 week- days on receipt of the
order.
Minimum order: Euro 50,00
REPORT
ACCORDING TO THE D. Lgs. N° 185/99
The purchases carried out on our web site, like all
the purchases by telephone or correspondence, since
they occur outside trade premises, are protected from
the 22 D. Lgs n° 185 of May 1999, that allows
the consumer to exercise the renunciation right.
The consumer can exercise the renunciation right within
a term of 10 week-days from the receipt of the goods.
Such right consists in: 1) the return of the acquired
goods to the supplier without any penalty and without
specifying the reason of this return; 2) and in the
restitution of the purchase price..
EXCLUSIONS:
The renunciation is applied to the persons who act
for aims not referable to their own professionl activity.
Therefore the purchases carried out by retailers and
companies are excluded from the renunciation right.
How to excercise the renunciation right:
To excercise the renunciation right, the consumer
has to send, within the foretold term of 10 week-days
from the receipt of the goods, a registered letter
with receipt addressed to: Prodotti Apulia SAGL Via Antonio Riva Caccia 1/A - C/Maximat - 6900 LUGANO - CH.
The letter can be sent, by the same term, also by
telegram or fax, on condition that it is confirmed
by a registered letter with receipt within 48 hours.
The letter must contain the products codes the customer
wants to give back, the formalities of the restitution
of the sustained expenses (money order, bank transfer
and bank information).
The customer will have to ship back the products in
the same conditions we shipped them (which means you
did not cut or damaged them in any way) to the same
address used for the registered letter. After the
check of the given back goods, we will credit the
customer the cost of these goods as soon as possible,
withholding, where necessary, the amount of the shipment
expenses that will be, however, at the customer expenses.
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